Clients are coached using a proven structure and expertly applied techniques. Sessions typically take place over a three to six month period, and may be conducted either face to face, by phone or Skype. Additional phone and email support is available in between sessions, and where appropriate, our coaches provide advice, introductions and resources, as needed. Eligible startups and small businesses may even receive the first few sessions for free, through Switch Tasmania.

The first session typically focuses on setting goals, and subsequent sessions focus on exploring options, identifying preferred actions and managing progress.